ICWSM 2013 Tutorial: Crisis Mapping, Citizen Sensing and Social Media Analytics- Leveraging Citizen Roles for Crisis Response Coordination

Presenters:

Details: ICWSM-13 Tutorial programCheck out the slides here:ICWSM 2013 tutorial: Crisis Mapping, Citizen Sensing and Social Media Analytics for Response Coordination from Kno.e.sis Center, Wright State UniversityWith the explosion in social media (1B+ Facebook users, 500M+ Twitter users) and ubiquitous mobile access (6B+ mobile phone subscribers) sharing their observations and opinions, we have unprecedented opportunities to extract social signals, create spatio-temporal mappings, perform analytics on social data, and support applications that vary from situational awareness during crisis response, preparedness and rebuilding phases to advanced analytics on social data, and gaining valuable insights to support improved decision making.This tutorial weaves three themes and corresponding relevant topics- a.) citizen sensing and crisis mapping, b.) technical challenges and recent research for leveraging citizen sensing to improve crisis response coordination, and c.) experiences in building robust and scalable platforms/systems. It will couple technical insights with identification of computational techniques and algorithms along with real-world examples. We will also do exemplary demos of the features in the Sahana, CrowdMap (Ushahidi's version) and Twitris platforms while elaborating on the practical issues and pitfalls of the development and operation of these large-scale platforms, especially during the real-time crisis response.SYLLABUS:

  1. What is citizen sensing
  2. What is crisis mapping
  3. What is crisis response coordination
  4. How can Computer Science help in the crisis-response coordination
    1. Challenges (SVRH): scale, velocity, redundancy, heterogeneity
    2. Current computer science approaches from IR, ML, NLP, DM, HCI
    3. The gap between (i) what emergency-responders want, (ii) what computer scientists can provide, and (iii) what is supported by current social media data
  5. What are the open problems on the state-of-the-art crisis mapping and analytics tools- illustrate by CrisisMappers community's efforts and Crowdmap (Ushahidi's version), Sahana management systems and Twitris platform (also insights from other existing systems) with explanation of:
    1. Data support: quality, actionability
    2. Information filtering
    3. Aggregation of heterogeneous data
    4. Sense-making and Abstraction
    5. Visualization and Mapping
  6. Short-term goal: to move "up" from data mining to situational awareness and to decision making for coordination
    1. What kinds of analyses we can do after Crisis-Mapping of the Citizen Sensing: Coordination, Actions and Decision Making
    2. Several real-world examples and also insights from psycholinguistic analyses
  7. Long-term goal: design principles for new tools to help in actions of humanitarian community
    1. Identifying target consumers of the designed systems
    2. Conceptualizing as socio-technical systems: Involving humans in the loop for improving response- ‘Of Human, By Human, For Human’
    3. Performing action-oriented analysis and visualizations
  8. Inter-disciplinary approach: Takeaways for synergies between Computing, Social and Humanitarian researchers and practitioners

REFERENCES:

Sponsored in part by NSF: SoCS: Social Media Enhanced Organizational Sensemaking in Emergency Response